Thousands of Next workers on £9.50 an hour have been underpaid for five MONTHS, forcing them to turn to food banks after a problem with the pay system
- Next has underpaid thousands of staff struggling with the cost of living crisis
- The problem started after switching to a new Oracle payment system in February
- A worker was underpaid by more than £200, with some staff using food banks
- Others book annual leave because they can’t afford to fill up their car to get to work
- Are you a Next employee who has had pay issues? Email [email protected]
Are you a Next employee who has had pay issues?
Email [email protected]
High street fashion retailer Next has underpaid thousands of staff, forcing them to turn to food banks amid the cost of living crisis, after a botched change to the payroll system.
The company, which has about 43,000 employees, underpaid a large number of employees after migrating to a new Oracle payment system in February.
Some staff pension contributions were also withdrawn and not invested in retirement savings plans, sparking anger among employees on internal messaging.
As a result, some workers have turned to food banks and are unable to refuel – booking vacations as they cannot get to work.
In another case, an employee was underpaid by over £200 and angered when head office staff and store managers enjoyed a party with live music, food and drinks. drinks at the Birmingham NEC last week.
High street fashion retailer Next has underpaid thousands of staff struggling with the cost of living crisis, after a botched change to the payroll system. File Picture
In a message sent to the retailer’s messaging system, they wrote: ‘This is now the second week my pay has been wrong and I’ve only been working here for a month.
“For two weeks I have been without a paycheck and at a time like this when the price of everything is only going up, the last thing I need is not to receive my money.”
“Most of us haven’t been paid properly since the system change,” an insider told The Sunday Times.
She said her partner worked overtime to cover her living expenses.
Shop floor staff are paid around £9.50 an hour, with managers being paid around £16.80.
Payroll issues also resulted in some staff being overpaid and then missing Universal Credit payments.
A One Next worker told MailOnline he ‘can’t be sure’ if his pay is right, after spotting mistakes over the past few months.
“Our store alone is struggling because people have left and no one wants to work for them at minimum wage and maybe none at all,” they said.
“I have to retire at the end of the year – maybe I’ll leave earlier.”
Last year, Next posted a pre-tax profit of £823million, the highest since the company launched in 1982.
Next’s retail sales manager, Shonnagh Taylor, recently told staff that the company receives up to 113 calls a day from employees about pay issues, the newspaper reported.
Some workers have turned to food banks and are unable to refuel their cars – booking vacations because they can’t get to work. File Picture
It is understood that has now dropped to around 50 a day.
A spokesperson for the supermarket chain told the newspaper they were urgently addressing payroll issues.
“This is one of the few cases where Next has outsourced critical software and we have learned important lessons about integrating our in-house applications with third-party platforms,” they said.
“We are fully aware of the problems these payroll errors have caused for some of our colleagues. We sincerely apologize to everyone involved.
They added that staff will not be affected by pension contribution issues.
Next and Oracle have been contacted for further comment.
Are you a Next employee who has had pay issues? Email [email protected]