Pillarhouse China expands sales and support service

Pillarhouse China expands sales and support service

Pillarhouse International is pleased to confirm the expansion of our sales and technical support capabilities in China and Taiwan, with an ongoing commitment to improving our availability for customers across China and the wider Asian continent.

This expansion includes the introduction of our new Pillarhouse China Service Manager, additional service engineers and additional sales personnel, for a balanced distribution of Pillarhouse’s workforce and representation across China regions. and Taiwan.

Darren Harvey, Managing Director of Pillarhouse China, said, “Following our move to a larger facility earlier this year, we decided to continue our expansion by increasing our sales and service staff. This will help us meet the needs of our customers and will in fact help us seize new opportunities in Mainland China and Taiwan.

Harvey goes on to say, “This staff expansion plan has been encouraged by six years of continued growth for Pillarhouse in China, particularly over the past 2 years where we have seen our total machines sold increase by nearly 100. %. We expect this positive trend to continue and we are taking steps to ensure it. »

The new service manager will take control of all technical and machine support projects across mainland China and Taiwan, including areas where Pillarhouse already has a sales and service presence, such as Suzhou, Guangdong, Chengdu and Dalian. This new role will also facilitate smoother collaboration with our agents in Taiwan, as these will be based in the Taiwanese time zone. The new Service Manager will also need to liaise regularly with Pillarhouse’s UK site, for maximum overall efficiency.

Upgrading Pillarhouse’s service engineer team with 2 additional service engineers in Suzhou and an additional service engineer in Guangdong, will increase our coverage of mainland China to 6 service engineers in total. This will enable Pillarhouse China to cater to customers from North, South, East and West regions of China.

The sales team will also be strengthened, with 3 additional sales people joining the department. Two of these sales representatives will be based in southern China, one covering Shenzhen and Dongguan, and the other covering Guangzhou and Zhuhai. The third new sales representative will be based in western China, specifically in Chengdu and surrounding areas.

Derek Chen, South China Sales Associate for Shenzhen and Dongguan, said, “I’m excited to be part of Pillarhouse China’s expansion, as it means the company trusts sellers like me to continue the success they have had in recent years. The team has grown with the presence of Pillarhouse in China and I am delighted to be part of the team.