The Canon Arizona 135 GT and the Canon Colorado 1630.
The proCARE after-sales service program is now available worldwide
MELVILLE, NY – Canon Solutions America, Inc., a wholly-owned subsidiary of Canon USA, Inc., is pleased to announce that it has extended coverage of its proCARE after-sales service program for its line of graphics large format to customers purchasing an Arizona or Colorado printer. Designed for users of the award-winning Colorado Arizona series of flatbed and roll-to-roll printers, print service providers (PSPs) can now benefit from improved uptime and complete cost transparency. By providing on-site support with priority response times, and with parts, labor and travel time, preventive maintenance and remote support all included, these Canon Solutions America customers can benefit a very high return on investment and a very high production availability with exceptional and constant output quality.
Additional support options include premium on-site service and printhead replacement with the proCARE+ service program. The proCARE service program for the Arizona and Colorado series of printers will be available directly from Canon Solutions America, providing a consistent and seamless service concept for PSPs.
The Arizona and Colorado series of printers are designed for maximum productivity with minimal operator intervention and minimal manual maintenance. The proCARE service program extends this philosophy, giving PSPs the added confidence to always deliver. This means they can focus on what matters most: exceeding customer expectations for quality, delivering to tight deadlines, growing their business and increasing their profits.
“Our Arizona family of flatbed printers is the industry benchmark and our Colorado series of roll-to-roll printers is rapidly gaining market share with its unique UVgel technology,” said Peter P. Kowalczuk, president of Canon Solutions America. . “In 2021, Canon surpassed the milestone of more than 10,000 Arizona and Colorado printers in the field worldwide. Since the introduction of the Colorado proCARE service program, over 95% of Canon Colorado printers have connected to our On Remote Service data intelligence system.
He continued, “We were getting more and more requests from customers for a consistent, simple and compelling after-sales service concept, as this is vital to their business. With the Arizona and Colorado proCARE after-sales service program, we now offer a service program tailored to the needs of all our customers. They know they have technology they can rely on and a solutions partner who will be there to help them deliver. »
proCARE service program contracts are available for 36, 48 or 60 months, with the option to extend for 12 months or more after the initial contract ends.