After-sales service platform Ruiyun pockets tens of millions of dollars in Angel and Angel+ funding

SaaS has long been the favor of capital.

Chinese after-sales service platform Ruiyun Service Cloud (Chinese: 瑞云服务云) has achieved tens of millions of dollars in angel and angel+ funding. In particular, the Series A round was led by Chuxin Capital (Chinese: 初心资本) and followed by Blue Lake Capital (Chinese: 蓝湖资本), while the Series A+ round was exclusively invested by Matrix Partners (Chinese :经纬创投) .

The money will be used for technology R&D, marketing promotion and operations.

Ruiyun Service Cloud is a SaaS application for after-sales service and field service management. He is dedicated to helping enterprises achieve digital service transformation by connecting customers, businesses and devices, improving service efficiency and enhancing the business value of services.

With the advent of the era of customer experience, enterprises pay more and more attention to after-sales service, which is why SaaS after-sales service has grown rapidly in recent years.

On the one hand, good after-sales service is important for building customer loyalty and increasing repurchase. On the other hand, as the traffic bonus wears off, companies gradually shift their focus from front-end marketing and sales to customer operations. After-sales service is an essential part of connecting with customers and improving the customer experience, which also brings new development opportunities for SaaS after-sales service.

In May 2021, Ruiyun Service Cloud’s tens of millions of CNY pre-A funding was conducted exclusively by Blue Lake Capital. Zhang Yifan, chief investment officer of Blue Lake Capital, said digital industry innovation has been a major development theme in China in recent years and is also the focus of Blue Lake’s investment outlook. Blue Lake also hopes that through the continued empowerment of Ruiyun Service Cloud to help China’s industrial digital upgrade.

Ruiyun Service Cloud has served more than 1,000 customers, including Bosch, Siemens, Philips and other companies. Its business covers construction machinery, home appliances, medical equipment, smart manufacturing, new energy, smart hardware and other fields.